General terms and conditions of business
- SCOPE
These general terms and conditions apply in the current version at the time the contract is concluded for all business relationships between blumenliebe.ch (hereinafter: we or us) and its customers (you, you).
When you order the goods or services, these conditions are deemed to have been accepted. Deviating conditions require written confirmation from us.
- COMPATIBILITY
The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalog. If you simply place products in the “shopping cart”, this does not count as a binding order. You only place a binding order for the products contained in your shopping cart by clicking the “Confirm Order” button on the order page. We will then immediately send you a contract confirmation by email, upon receipt of which the contract is concluded. Acceptance is subject to the legal admissibility and availability of the ordered goods or services. You must reorder products that are temporarily unavailable. The availability display in the online shop serves as information, not as a delivery confirmation; in exceptional cases it may be inaccurate. Price fluctuations for products due to seasonal or natural events are possible. The price stated at the time of conclusion of the contract is decisive.
- DELIVERY AND SHIPPING COSTS
We will deliver the goods ordered by you or the recipient to the address specified in the order on the desired date and time frame. Delivery date and time are wishes and are not binding. In the event of any delays, there is no right to a refund. In exceptional cases products may not be available. In this case, or if the products we receive from suppliers do not meet our quality standards, we reserve the right, at our sole discretion, to replace the relevant products with similar products of equivalent (or greater) value. If such an exchange is not possible, we will refund you the purchase price in full.
If you or the recipient are not at home, we have permission to simply deposit your delivery on your doorstep or in accordance with your deposit instructions, which you can send by email to hallo@blumenliebe.ch after completing your order.
- RETENTION OF TITLE, WITHDRAWAL FROM THE CONTRACT
We reserve ownership of the goods until full payment has been made. If you behave in breach of contract, especially if you do not meet your payment obligation despite a reminder from us, we can withdraw from the contract after setting a reasonable deadline and demand the return of the goods that are still your property. In this case, we are authorized to use the goods after receiving them back. We reserve the right not to enter into a contract if the result of a credit check is negative.
- DUE DATE AND PAYMENT
We only accept the payment methods shown to you during the ordering process. The purchase price and any shipping costs incurred are due upon conclusion of the contract.
Unless otherwise agreed, invoices are payable within 20 days. We can demand advance payment without giving reasons. The order will then be processed after receipt of payment. Unless otherwise requested by the customer, refunds and deposit credits will be refunded to the blumenliebe.ch credit account.
Vouchers will only be redeemed under the conditions shown on the voucher. It is not permitted to sell vouchers or voucher codes without our prior written consent. When paying using a voucher, any remaining credit will be credited to the customer account and automatically applied to the next order. The accumulation of promotions, vouchers and discount codes is not possible.
- WARRANTY AND LIABILITY
If the goods delivered are defective at the time of transfer of risk, e.g. due to a manufacturer's defect, or if there is an incorrect delivery, we will provide a replacement delivery if possible. If the replacement delivery fails, you can request that the purchase be canceled.
Our liability for our own negligence and that of our employees, legal representatives and vicarious agents is limited to intent.
In the rarest of cases where a product is not available, we take the liberty of purchasing a similar product for you so that you receive a complete order.
- ADDRESSES
Providers and contractual partners of the offers on these websites:
blumenliebe.ch GmbH, Grabenstrasse 3, 8952 Schlieren
- DATA PROTECTION
As part of our business relationship with you, we process your personal data in particular to fulfill and process your order. We explain which personal data we collect and process and how in our data protection declaration, which can be viewed here (https://www.blumenliebe.ch/pages/datenschutz).
- CUSTOMER REVIEWS
If you write a customer review for the products we offer, you grant us the exclusive and unrestricted license to continue using them. We reserve the right not to display a customer review, shortened or changed, or to omit it only for a limited period of time.
Customer reviews only reflect the opinions of customers and do not necessarily agree with our opinion.
- RIGHT OF WITHDRAWAL
10.1 For non-perishable products: Consumers have the right to cancel the contractual declaration within 14 days of receiving the goods. The revocation must be sent in writing by email to hallo@blumenliebe.ch. The time at which the cancellation is sent is decisive in ensuring that the deadline is met. A justification for the revocation is not necessary.
10.2 The exercise of the right of withdrawal leads to the conversion of the purchase contract into a reversal relationship, according to which the services received under the purchase contract must be reimbursed. The customer must return the goods received with the original packaging to blumenliebe.ch GmbH within 14 days of the cancellation being declared. The customer bears the costs for the return. The time of dispatch of the goods is decisive for meeting the deadline. The return must be sent to: blumenliebe.ch GmbH, Grabenstrasse 3, 8952 Schlieren
10.3 After receipt of the goods, the purchase price will be refunded to the customer immediately. We reserve the right to deduct the purchase price to be refunded for possible damage or excessive wear and tear to the goods. No deduction will be made if the loss in value is due to the handling of the goods that is necessary to determine the type, quality and functionality of the goods. The online shop can refuse reimbursement until it has received the goods back or until the consumer has provided proof that he has sent the goods back, whichever is earlier.
10.4 The right of withdrawal is excluded for perishable products (especially cut flowers). Our flowers are often delivered in the closed or partially opened flowering stage. This increases the lifespan of the flowers once received. We make every effort to pack the flowers as carefully as possible to ensure their beauty and freshness at the time the chauffeur picks them up from us. It may happen (including force majeure events) that the flowers are damaged during the delivery process. If you receive flowers that appear damaged or no longer fresh, please contact hallo@blumenliebe.ch with your concerns.
If, in our sole discretion, the flowers do not meet our high quality standards, we will replace the flowers or refund you as soon as possible. Please note that you must send us a photo of the no longer fresh or damaged flowers to hallo@blumenliebe.ch within 24 hours of receiving the flowers in order for an exchange or refund to be considered.
10.5 You can cancel orders up to 48 hours before the relevant delivery date. In this case we will refund you the amount. If the cancellation is not made in a timely manner, we reserve the right to issue a partial refund as we have already started preparing the order. Orders can be canceled via email to hallo@blumenliebe.ch .
10.6 You can change orders up to 36 hours before the relevant delivery date. Requests for changes can be made via email to hallo@blumenliebe.ch .
10.7 Time-limited flower subscriptions or gift subscriptions (e.g. for 3, 6 or 12 months) are paid for in advance and can be paused but not canceled. The amount paid at the time of purchasing a flower subscription is non-refundable.
- FINAL PROVISIONS
The provisions of the Swiss Code of Obligations apply. Zurich is the exclusive place of jurisdiction for all disputes arising from a contract with blumenliebe.ch. We reserve the right to change these general terms and conditions at any time. The binding version of the General Terms and Conditions is available at www.blumenliebe.ch.
